Privacy Policy

We may collect the following types of personal information when you interact with our website, book appointments, or use our services:

• Personal Identifiers: Full name, email address, phone number, and mailing address.
• Health & Wellness Information: General health information you voluntarily provide when booking or receiving services (e.g., conditions relevant to therapy services).
• Payment Information: Billing address and payment card details. Card data is processed through secure third-party processors and is not stored on our servers.
• Usage Data: IP address, browser type, pages visited, time spent on pages, referring URLs, and other diagnostic data collected automatically.
• Communications: Messages, inquiries, or feedback you send us via contact forms, email, phone, or text.

• Directly from you — when you fill out forms, book appointments, make purchases, or contact us.
• Automatically — through cookies, web beacons, and similar tracking technologies when you visit our website.
• From third parties — such as scheduling platforms, payment processors, or marketing analytics services.

We use the information we collect for the following purposes:

• To schedule and manage your wellness appointments and sessions.
• To process payments and send transaction confirmations.
• To communicate with you about your bookings, inquiries, and account updates.
• To send promotional content, newsletters, or special offers (you may opt out at any time).
• To improve our website, services, and overall customer experience.
• To comply with legal obligations and enforce our terms of service.
• To detect, prevent, and address fraud or security issues.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising.

We may use session cookies, persistent cookies, and third-party cookies (such as Google Analytics or Meta Pixel) to track marketing performance and user behavior.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with payment processing, scheduling, email marketing, and website analytics — bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• With Your Consent: For any other purpose with your explicit consent.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment processing, and access controls on our systems.

Some of our services involve collection of general health and wellness information. We treat this information with the highest level of confidentiality. We do not share health-related information provided for service purposes with any third party except as required by law or with your explicit written consent.

NewGen Wellness is a wellness center, not a medical provider. Our services are for wellness and recovery support, and results may vary. Nothing on this site constitutes medical advice.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Data Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided below. We will respond within 30 days.

Our website may contain links to third-party websites (such as social media platforms or booking systems). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any third-party site you visit.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly.

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.